Last updated: September 9, 2026
Order Processing
Orders are prepared after the selected items are confirmed and online payment is completed. Ready-to-ship and customized products may have different preparation times. If an order includes multiple products, items may be shipped together or in separate packages. Any specific production estimate provided for a customized order is an estimate, not a guaranteed delivery date.
Free Standard Shipping
Standard shipping is free on all orders, with no minimum purchase. The carrier may be selected according to the destination, package size and service availability.
International Orders
International shipments may be subject to import duties, taxes, customs inspection or local handling charges. Unless checkout expressly states otherwise, these charges and destination-country requirements are the customer's responsibility.
Tracking and Delivery Estimates
Tracking information will be provided when available. Customers can follow a shipment through the carrier or at www.17track.net/zh-cn. Transit and delivery dates are estimates and may be affected by customs, weather, peak seasons, local service interruptions or other carrier events outside ZZ.shop's reasonable control.
Address Accuracy
Please provide a complete and accurate name, telephone number and delivery address at checkout. Contact us immediately if a correction is needed. After dispatch, an address change may not be possible. Additional shipping costs caused by an incomplete or incorrect customer-provided address may be charged where permitted.
Delayed or Lost Packages
If tracking does not update or a package appears delayed, use the Contact page with your order number. We will help check with the carrier. A replacement or refund for a lost package can be considered after the carrier completes any required trace or claim process.
Damaged Packages or Missing Items
Contact us within 7 days after delivery if a package arrives damaged or incomplete. Include the order number and clear photos of the shipping label, outer package, inner packaging and affected item so we can investigate and offer an appropriate replacement, reshipment or refund.
Refused, Unclaimed or Undeliverable Shipments
If a shipment is refused, abandoned at customs or returned because it was unclaimed or the customer supplied an incorrect address, original shipping charges and reasonable return or reshipment costs may be deducted from any refund where permitted by law. This does not limit rights for goods that were damaged, defective or sent incorrectly by ZZ.shop.
Contact
For shipping questions, use the Contact page or email wenxiuhua1718@outlook.com with your order number. We aim to reply within 24 working hours.