Last updated: September 9, 2026
30-Day Return Window
You may request a return within 30 days after confirmed delivery. Eligible items must be unused, unworn and in their original condition and packaging. Proof of purchase or the order number is required.
How to Start a Return
Contact ZZ.shop before sending anything back. Email wenxiuhua1718@outlook.com or use the Contact page with your order number, the item and the reason for the request. We will provide return instructions and the return address after review. Returns sent without prior approval may not be accepted.
Customized and Non-Returnable Items
Customized, personalized or made-to-order items cannot be returned or cancelled once sourcing, design or production has started, unless the item arrives damaged, defective or materially different from the confirmed order. Full payment, Deposit and Balance payments are part of the related order and do not automatically qualify for a refund after work has begun.
Damaged, Defective, Incorrect or Missing Items
Contact us within 7 days after delivery and include clear photos or video of the item, shipping label and packaging. If the issue is confirmed, ZZ.shop will arrange an appropriate replacement, exchange or refund and cover reasonable return shipping when a return is required.
Change-of-Mind Returns
For an eligible change-of-mind return, the customer is responsible for return shipping and any related duties or fees. Original shipping charges are not refundable unless the return results from an incorrect, damaged or defective item. Use a trackable service because receipt of an untracked return cannot be guaranteed.
Inspection and Refund Processing
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5 to 10 business days for ZZ.shop processing; additional bank, card processor or PayPal processing time may apply. If only part of an order is approved for return, only that item amount will be refunded.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help before sourcing, customization or dispatch begins, but a change or cancellation cannot be guaranteed after preparation has started.
Payment Disputes
Please contact us first with your order number so we can investigate and offer a solution. This does not limit any rights available under applicable law or the dispute process of the payment provider used at checkout.
Questions
For a return, exchange or refund question, use the Contact page or email wenxiuhua1718@outlook.com. We aim to reply within 24 working hours.